RHLMXGB-TV Support

Welcome to RHLMXGB-TV Support Centre

Below you will find the most common asked questions regarding www.rhlmxgb-tv.com, if you are unable to answer your query below please email tv@rhlactivities.com

Payment Queries

My payment is rejected, what can I do?
Please double check your account and ensure the payment has gone through. If it has please check your email account which you registered when signing up to www.rhlmxgb-tv.com - you will receive a confirmation email and also the password to access the steaming system.

How do I get a refund?
As per the Terms and Conditions, tickets are non-refundable.

 

Content Information

Can I watch the event after its finished?
Yes, however video on demand ends 7 days after each event.

I'm having issues with my video or audio file. What can I do?
During the event, we would advise emailing tv@rhlactivities.com and someone will be able to advise if there is an issue with the broadcast. If there are no issues at the broadcast end, we will need to complete troubleshooting steps, that may involve confirming details about the device, software and your internet connection. Please note if there are no broadcasting issues it will be a localised issue with the device/service.

My feed keeps buffering. What's wrong?
Is your connection fast enough? Try to stop all current downloads, videos you are watching or torrents and visit http://www.speedtest.net. Test your download speed. Results should show a minimum of at least 1.2Mbps to process streamed content along with usual browsing activities efficiently. Use of mobile data is not a guaranteed data connection as the speeds and connection can very depending on various factors such as coverage or mobile data connection in the area. The final step would be to change the browser you are using to stream the event.

Where can I access the content?
RHL MXGB-TV is a streaming service that allows our customers to watch online via www.rhlmxgb-tv.com worldwide from mobile devices and PC.
 

General

What happens after I have made payment?
You will receive a confirmation email and an email with your live streaming password on to enter into the system.

I am unable to access the live streaming with my password?
We would ask that if you are experiencing issues with not being able to login with the password provided to email tv@rhlactivities.com